Melissa Nelson

15440 Eagle Pass Drive

  Chesterfield, Missouri, 63017 

636-368-5751

mnelson0528@gmail.com

 

 

Work Experience

Bluestone Construction, Wentzville, MO

Administrative Assistant, Aug 2011 – present

·   Research and organize presentations of information regarding project permitting, as well as overall project specifications.

·   Create and update vendor bids for projects, including reviewing and confirming project specifications are present in the bid.

·   Consolidate and audit project requirements, including follow up via email and phone when requirements are missed

·   Contact vendors with communications following bid meetings

·   Follow projects from beginning to end via tracking and approval process

·   Complete and confirm expense reports

·   Complete travel arrangements including securing the most cost-effective flight, hotel and transportation arrangements

·   Creation and maintenance of credit accounts including direct billing

·   Created and currently maintain extensive physical filing system including project binders

·   Complete general office work including interacting with vendors and customers via phone and email, electronic file maintenance, scanning, copying, and shredding.

 

Verizon Business, Maryland Heights, MO

Circuit Design Coordinator, Network Infrastructure Development, Jul 2007 – Nov 2009

·   Designed and maintained multiple varieties of circuits from DS-0 to OC48

·   Communicated and ensured completion of task when CFA and fiber were needed at VzB collocations with the LEC

·   Created equipment requests to satisfy capacity requests

·   Utilized TCOMS database to enter and upkeep optical level rings, equipment and topology information

·   Cross-provisioned via MECCA, F&E and TCOMS databases

·   Ensured ISO standards were maintained via writing MOPs, and advising directing lower level circuit designers

·   Synthesized, formatted and distributed reports

·   Completed general office work

 

Charter Communications, St. Louis, MO

Customer Service Ticket Management, Jan 2006 – Oct 2006

·   Repair for POTS/VoIP technology telephone service including ICOMS and Remedy/MARS

·   Performed complex troubleshooting of telephone customer care provisioning, switch-related, LNP disruption, OE and network-related issues.

·   Monitored network, provisioning, and unusual switch reports including reporting to NOC

·   Tracked and communicated abnormal trends including escalation to the supervisor and ticket resolution

·   Provided excellent customer service with respectful and helpful customer communications in stressful situations

 

Biomedical Systems, Maryland Heights, MO

Spirometry Data Specialist, Mar 2004 – May 2005

·   Promoted from Spirometry Department Administrative Assistant

·   Responsible for accurate qualification and quantification of all data presented to sponsors

·   Fielded Laptop, Spirometry, Oximetry and Peak Flow troubleshooting technician calls

·   Completed general office work including correspondence for the department Director, designing study-related spreadsheets and forms, and maintaining extensive filing systems

 

MCI/WorldCom, St. Louis, MO

Circuit Designer II, Nov 1998 – May 2003

·   On-net design of DS-0, T-1 and T-3 level circuits (DACS, MUX and Bay/Panel/Jack CFA)

·   Utilized TCOMS to perform "cradle to grave" circuit design, SONET records, and local service records

·   Designed in F&E for LD circuits, and slotted circuits to SONET level facilities

·   Interfaced with BOSS, and had comprehensive understanding of ASOG requirements when ordering a local loop

·   Researched and completed disco orders to "free" facilities when network discrepancies arose

·   Sent ASR to LEC/CLEC/RBOC in the area, tracked and sent any SUPS needed and performed all escalations until closure

 

Education

College Prep High School, Mount Vernon Township IL

High School Diploma, May 1994

 

Additional Skills

·   Computer Skills: Microsoft Office Suite, QuickBooks

 

Special note

Gaps in employment history were filled by work at a Temporary Administrative Agency, where I worked at several businesses in the St. Louis area as temporary administrative support. During these times, I learned how to apply my strong set of administrative skills to a multitude of industries. I was able to showcase my abilities to multitask, transition from independent work and teamwork, and learn new roles/information/software quickly.